Returns & Refund Policy
While we’re sure you’ll love what you’ve ordered, we understand that sometimes you might have second thoughts. To make a return for a refund or exchange, you’ll need to follow the instructions set out below.
You have the right to cancel within 14 days of receipt of the goods. The easiest way to do this is to return the goods to us in accordance with the below instructions. If you are unable to return the goods to us before the 14 day period has expired you need to notify us of your intention to cancel, always within the 14 day period. To do so, simply fill out the cancellation form here. In any case, you must return the goods to us in their original condition within 14 days of the date on which you informed us that you wished to cancel.
We may offer you an exchange or refund your purchase within 14 days of receiving the returned goods or proof that the order has been returned, whichever is earlier. Any items returned to us must be in their original condition – if they’re not, we may be unable to accept them.
You’ll need to pay the return postage and for safety, we would recommend you use a recorded delivery service and keep the proof of postage as we do not accept liability for loss or damages in the post. Your parcel is your responsibility until it reaches us.
If you need some help or have any questions please contact our Customer Services department who are more than happy to help on 01642 800222 or email firstname.lastname@example.org.
We'll refund your money in the same way you paid for your product.
By credit or debit card - we'll refund your money back onto the same payment card. Refunds normally take 3-5 working days (but may take up to 14 days) to show in your account from when we receive the item(s) back.
By Vouchers - we'll refund you a portion of the Voucher used based on the value of the item(s) returned against your entire order total.
If your item was purchased at an offer price, your refund will be based on that promotional price. Any Reward or Loyalty points earned on a returned item will be deducted from your account.